What we do…
- We provide learning that is focused on the fundamentals-the core skills, knowledge and competencies required for success in the call center!
- We deliver training the way you want it – classroom, web-seminars, online, on-your-site, public classes or train-you-trainers!
- We teach you how to organize and use the knowledge and skills after you acquire it – back on-the-job – where it counts!
About Call Center Learning Solutions
- Call Center Learning Solutions opened its doors as a world-class provider of call center services and learning solutions on May 1, 1996.
- We have provided consulting and learning solutions to more than 5,000 companies worldwide.
- Our Staff of Master Trainers each has call center management and training delivery experience. They are certified at “Master Trainer” level and certified to deliver the Call Center Learning Solutions courses. Our trainers are located throughout the USA and Canada.
About Our Courses
- Highly interactive and include practice, role-play, feedback and coaching.
- Performance-based: We adapt our training to each participant’s needs by assessing each student’s demonstrated skills and by coaching and reinforcing the appropriate skills for performance improvement.
- Students must demonstrate competency and mastery at the end of each module and the course.
- Industry specific – Off the shelf courses are quickly customized with role-play and casework to represent “your typical customer call” at no cost to you.
We value Integrity, Quality, Innovation, Teamwork, Commitment and Learning Solutions that Work, and assume a stakeholder partnership in Our Customer’s Success!
Dedicated Project and Client Relationship Management
Call Center Learning Solutions will dedicate a project manager to your account to provide ongoing personal support and contact for your projects with us. Your project and relationship manager will be your single point of contact for everything related to your contact and projects with Call Center Learning Solutions.