We’ll help your call center achieve excellence at all levels – for your managers, supervisors and agents. Our focus is training call center teams to help reach your strategic corporate goals, manage your key metrics and provide coaching to improve performance.
We have provided consulting and learning solutions to students from more than 5,000 companies worldwide through a full range of education and training solutions to call center professionals. Choose the most effective method of delivering training for your teams.
Call Center courses are quickly customized with role-play and casework to represent “your typical customer call/contact”.
Our training is highly interactive and includes practice, role-play, feedback and coaching. Training is adapted to each participant’s needs by assessing each student’s demonstrated skills and by coaching and reinforcing the appropriate skills for performance improvement.