Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

Call Center Learning Solutions is proud to bring you ICMI's Web seminars on timely call center issues that offer a forum in which learning experiences are shared with industry peers from around the world. Hosted by highly qualified call center professionals, the seminars provide real-world solutions to everyday call center challenges in a straightforward, informative environment. Participants use an Internet browser and telephone to participate. It's that easy!

Seminars Available	Price
Absenteeism and Adherence to Schedule: Tips and Techniques to Keep Agents Available	$245
An Introduction to Contact Center Operations: Seven Critical Issues	$245
Contact Center Coaching (3 Part Virtual Class)	$495
Contact Center Forecasting (3 Part Virtual Class)	$495
Contact Center Hiring (2 Part Virtual Class)	$395
Contact Center Monitoring (3 Part Virtual Class)	$495
Contact Center Staffing and Scheduling (3 Part Virtual Class)	$495
Designing a Contact Center Incentive Program that Drives Results	$245
Developing Supervisors Who Lead (2 Part Virtual Class)	$395
Effective Agent Training: What Every Call Center Manager Should Know	$245
Effective Stress Management for Your Team	$245
Handling Difficult Customers: Offering Empathy and Dissolving Dissatisfaction For Your Frontline Agents	$245
Improving Your Customer Experience Through a Seamless Multi-Channel Approach	$245
Leading Practices in IVR Design Turn Your IVR from a Liability to an Asset	$245
Making Sense of Contact Center Metrics (2 Part Virtual Class)	$395
Motivating Employees Through Effective Contact Center Culture	$245
Principles of Effective Contact Center Management (2 Part Virtual Class)	$395
Supervising Your Team to Success (2 Part Virtual Class)	$395
The Agent's Essential Guide to Understanding Call Center Dynamics	$245
Top Ten Reasons IVR Projects Fail	$245
Understanding ACD Data: What You Need to Know and Why	$245
Using Effective Real Time Management to Meet Contact Center Goals	$245

NOT AVAILABLE ON THE SEMINAR DATE? ATTEND A RECORDED SESSION OF THE SAME COURSE!

Understanding in today's fast paced call center the ability to gather the team on the live web seminar dates is next to impossible. But the understanding of keeping up with the ever changing industry is still an ongoing concern To address this issue we have opened the vault, and are now offering playback of previous Web seminars. In addition, you'll have access to the same value-added materials that were available for the live session, such as:

Printable Slide Presentation
Sample Processes, Models, Scripts, Exercises, etc.
Call Center Management Review Articles
Email an instructor with questions

You may view the seminar as many times as you wish for three months from the date of purchase. After you have purchased a recorded session, you will be prompted to download a document containing instructions on how to access the recording.

Recorded Seminars Available	Price
Achieving Better Service Levels When Adding Staff Isn’t an Option	$299.00
Adding Sales to a Service Environment	$299.00
Connecting with Customers Through Email - For Your Frontline Agents	$299.00
Customer Satisfaction Surveying, 2-Part Web Seminar Series, Part 1: How to Design Surveys	$299.00
Customer Satisfaction Surveying, 2-Part Web Seminar Series, Part 2: Leveraging Survey Results	$299.00
Designing Self-Service that Customers Love to Use	$299.00
I Love My Job": How to Encourage Lasting Motivation in Call Center Agents	$299.00
Increase Your Sales Through More Effective Cross-Selling and Upselling -For Your Frontline Agents	$299.00
Small Call Centers, Big Results 2-Part Series, Part 1: Forecasting and Scheduling	$299.00
Small Call Centers, Big Results 2-Part Series, Part 2: Measuring and Improving Performance	$299.00
Technology Tools to Optimize Contact Center Performance	$299.00
The ABCs of Grammar in the Call Center - For Your Frontline Agents	$299.00
Time Management in the Time-Critical Call Center Environment	$299.00
VoIP in the Call Center: What You Need to Know Today to Plan for Tomorrow	$299.00
Words and Tone: Your Voice as a Powerful Customer Service Tool - For Your Frontline Agents	$299.00

How do I participate?

Use your Internet browser and your telephone to participate. No special software required! On the day of the seminar you will point your browser to a designated Web page for the visual portion of the seminar and dial a 1-800 number for the audio portion of the seminar. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation.

Who can participate?

For public Web Seminars, as many people as you like can participate around a computer or in a conference room for the same low price. You register per computer connection, not per person attending.

For certification Web Study Courses, you register per person attending so that we can ensure each participant is fully prepared for certification.

What is the Cancellation Policy?

Confirmed registrations may be cancelled up to 7 days prior to the Web seminar. Registrants who cancel less than 7 days prior to the Web seminar are subject to a $50 cancellation charge. There will be no refund for those who do not cancel.

In the event ICMI, Inc. must cancel this seminar for any reason, ICMI, Inc. will be responsible only for refunding seminar registration fees received.

Is there a Money Back Guarantee?

Your registration is risk free! Providing a rewarding and effective learning experience is our number one goal. We offer an unconditional guarantee with all of our seminars. If you do not receive expected value from an ICMI seminar, let us know within 10 business days of attending and we will immediately refund your entire registration fee. NO QUESTIONS ASKED!