Supervising Your Team to Success

As a call center supervisor, you’re job is so vitally important. In a nutshell, your role is to create the environment for enthusiastic, productive, satisfied frontline agents. But how long has it been since you spent time thinking about how you could do your job better? Spend the time now! Part one of this two part course you will explore ways to move your team to a higher level. Discover how to energize your team meetings and make them more productive. Learn ways to effectively resolve – and prevent – conflict. Better understand team dynamics and how to help each member feel valued.

During part two of this course will focus on your ability to motivate, mentor and measure is vital to your center’s success. We will provide you with a wealth of tips to motivate, mentor and measure more effectively. Learn how to take a more intentional approach to motivation. Uncover the power of mentoring and how to make time for it. And, discover how to convince agents that measurement is positive to their growth and development.

Attend this Class and you will:

• Facilitate more effective team meetings
• Avoid common meeting blunders
• Identify how conflict can be used as friend or foe
• Explore 5 conflict handling styles Navigate through the team development cycle
• Improve your role as leader and facilitator
• Recognize signals indicating the need for a morale boost
• Review case studies of motivation that have worked long term
• Use proven criteria to motivate more effectively (STRETCH)
• Make time for a mentoring program
• Use measurement as a way to catch agents doing it right!

Who should attend?

This class is appropriate for team leaders and supervisors who want to improve their ability to supervise in a team environment. The material in this seminar is at a basic to intermediate level.

Date:	Price:
No course dates are scheduled at this time.	$499.00

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