Contact Center Staffing: Escaping the Costly Cycle of Turnover

Developing ways to improve employee motivation leads to greater productivity, reduced turnover and training costs and more satisfied employees and customers – all critical to business success. The high costs of replacement - or, all the costs associated with replacing agents who leave - are the result of hiring and training additional associates, the increased management support required by inexperienced team members, the lower service levels associated with short staffing, and lower customer and employee satisfaction as customers constantly deal with associates who are at the bottom end of the learning curve and all associates deal with the stress that accompanies high turnover.

It takes more than a paycheck to keep good workers. This virtual class will take you through the multi-layered approach from hiring the right people to building relationships and sharing expectations.

Who should attend?

Call Center Managers and Supervisors concerned with turnover.

Date:	Price:
No course dates are scheduled at this time.	$299.00

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