Contact Center Home Agent Management: Leadership and Management

Manage your Home Agents properly and effectively. This semniar teaches how to successfully lead your staff in a Home Agent work enviornment.

Identify the core competencies required to effectively manage your staff virtual. Contact Center Home Agent Management: Leadership and Management addresses the challenging issue of employee engagement, and provides insights for overcoming this challenge.

Covering specific competencies, characteristics, this course covers the steps and actions required to engage with employees who work remotely. You’ll also build an action plan for continuing success with leading and managing your remote staff effectively.

This course covers:

• Key competencies required to effectively manage in a remote environment
• Specific competencies, characteristics, steps and actions required to engage with remote employees
• Building an action plan, or blueprint, for continuous success with leading and managing virtually

Who Should Attend?

Managers and Supervisors.

Course Length and Delivery Method

This course is delivered in a live two-hour virtual classroom course.

Course Materials

• Printable Slide Presentation
• Handouts

Pricing

Pricing for live virtual classroom courses is for one computer and one telephone connection per session. An unlimited number of participants may attend through a single connection to WebEx.

Date:	Price:
Mar 16, 2pm to 4pm EST	$299.00

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