Adding Sales to a Service Environment

Have you been tasked to add sales to a primarily service environment? Are representatives reluctant to make the leap? Are you having trouble meeting expectations?

Adding sales can hurt or help customer satisfaction with your call center. Find out how to do it right in this two-hour Web seminar. You CAN deliver additional revenue and increase customer satisfaction at the same time!

Tap into the expertise of Mary Murcott of Performance Transformations to uncover how to create a culture that supports selling as a part of customer service. She will share her many years of experience in call center sales and answer your most pressing questions, such as:

• Should agents sell on all calls?
• What sales metrics are most meaningful?
• Can you expect agents hired as service reps to sell well?
• Are sales reps born or can they be trained? The answer might surprise you.

Find out how top call centers successfully generate revenue. And how many service centers are now cost neutral. They have discovered how to appropriately cross-sell and pay for their operational costs. Discover their secrets.

Who should attend?

Contact center managers, directors and VPs whose service centers have begun (or will begin soon) to generate revenue. This seminar will help you make strategic decisions around how to be successful at sales without jeopardizing your customer service mission.

Date:	Price:
Sep 14, 2pm-4pm EST	$299.00

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