| Essential Skills and Knowledge for Effective Call Center Management |
12/9 - 12/10 2008 |
Las Vegas, NV |
| Improving the Effectiveness of Speech and IVR |
12/9 - 12/10 2008 |
Las Vegas, NV |
| Managing Sales in Contact Centers Boost Revenues in a Sales or Service/Sales Environment |
12/9 - 12/10 2008 |
Las Vegas, NV |
| Using Effective Real Time Management to Meet Contact Center Goals |
12/12 - 12/12 2008 |
Online |
| Essential Skills and Knowledge for Effective Call Center Management |
12/16 - 12/17 2008 |
Washington, DC |
| Essential Skills and Knowledge for Effective Call Center Management |
1/6 - 1/7 2009 |
Atlanta, GA |
| Principles of Effective Contact Center Management (2 Part Virtual Class) |
1/12 - 1/13 2009 |
Online |
| Developing Supervisors Who Lead |
1/14 - 1/15 2009 |
Online |
| Contact Center Hiring (2 Part Virtual Class) |
1/14 - 1/15 2009 |
Online |
| Making Sense of Contact Center Metrics (2 Part Virtual Class) |
1/20 - 1/21 2009 |
Online |
| Motivating Employees Through Effective Contact Center Culture |
1/22 - 1/22 2009 |
Online |
| Smart Strategy = Strong Leadership An Executive Workshop on Call Center Strategic Planning |
2/3 - 2/4 2009 |
Charleston, SC |
| Essential Skills and Knowledge for Effective Call Center Management |
2/3 - 2/4 2009 |
Orlando, FL |
| Effective Stress Management for Your Team |
2/4 - 2/4 2009 |
Online |
| An Introduction to Contact Center Operations: Seven Critical Issues |
2/5 - 2/5 2009 |
Online |
| Contact Center Coaching (3 Part Virtual Class) |
2/9 - 2/11 2009 |
Online |
| Supervising Your Team to Success (2 Part Virtual Class) |
2/10 - 2/11 2009 |
Online |
| Essential Skills and Knowledge for Effective Call Center Management |
2/10 - 2/11 2009 |
Phoenix, AZ |
| Contact Center Technology What Works, What’s New, What Drives Results |
2/10 - 2/11 2009 |
Phoenix, AZ |
| Managing Sales in Contact Centers Boost Revenues in a Sales or Service/Sales Environment |
2/10 - 2/11 2009 |
San Diego, CA |
| Monitoring and Coaching for Improved Call Center Performance |
2/10 - 2/11 2009 |
Atlanta, GA |
| Contact Center Technology What Works, What’s New, What Drives Results |
2/12 - 2/13 2009 |
Phoenix, AZ |
| Essential Skills and Knowledge for Effective Call Center Management |
2/16 - 2/17 2009 |
Las Vegas, NV |
| Contact Center Forecasting (3 Part Virtual Class) |
2/16 - 2/18 2009 |
Online |
| Effective Agent Training: What Every Call Center Manager Should Know |
3/3 - 3/3 2009 |
Online |
| Improving the Effectiveness of Speech and IVR |
3/3 - 3/4 2009 |
Orlando, FL |
| Improving Your Customer Experience Through a Seamless Multi-Channel Approach |
3/3 - 3/3 2009 |
Online |
| Leading Practices in IVR Design Turn Your IVR from a Liability to an Asset |
3/4 - 3/4 2009 |
Online |
| Essential Skills and Knowledge for Effective Call Center Management |
3/10 - 3/11 2009 |
Charlotte, NC |
| Contact Center Monitoring (3 Part Virtual Class) |
3/10 - 3/12 2009 |
Online |
| Essential Skills and Knowledge for Effective Call Center Management |
3/17 - 3/18 2009 |
San Francisco, CA |
| Absenteeism and Adherence to Schedule: Tips and Techniques to Keep Agents Available |
3/17 - 3/17 2009 |
Online |
| The Agent's Essential Guide to Understanding Call Center Dynamics |
3/18 - 3/18 2009 |
Online |
| Essential Skills and Knowledge for Effective Call Center Management |
3/24 - 3/25 2009 |
Baltimore, MD |
| Principles of Effective Contact Center Management (2 Part Virtual Class) |
4/1 - 4/2 2009 |
Online |
| Essential Skills and Knowledge for Effective Call Center Management |
4/7 - 4/8 2009 |
Boston, MA |
| Managing Sales in Contact Centers Boost Revenues in a Sales or Service/Sales Environment |
4/7 - 7/8 2009 |
Chicago, IL |
| Handling Difficult Customers: Offering Empathy and Dissolving Dissatisfaction For Your Frontline Age |
4/8 - 4/8 2009 |
Online |
| Top Ten Reasons IVR Projects Fail |
4/9 - 4/9 2009 |
Online |
| Smart Strategy = Strong Leadership An Executive Workshop on Call Center Strategic Planning |
4/21 - 4/22 2009 |
San Diego, CA |
| Workforce Management: The Basics and Beyond |
4/21 - 4/22 2009 |
San Diego, CA |
| Monitoring and Coaching for Improved Call Center Performance |
4/21 - 4/22 2009 |
Atlanta, GA |
| Essential Skills and Knowledge for Effective Call Center Management |
4/21 - 4/22 2009 |
San Diego, CA |
| Call Center Coaching A Practical Approach to Getting Results |
4/23 - 4/23 2009 |
San Diego, CA |
| Multi-Factor Authentication for the Contact Center |
4/23 - 4/23 2009 |
San Diego, CA |
| Understanding ACD Data: What You Need to Know and Why |
5/5 - 5/5 2009 |
Online |
| Essential Skills and Knowledge for Effective Call Center Management |
5/5 - 5/6 2009 |
Seattle, WA |
| An Introduction to Contact Center Operations: Seven Critical Issues |
5/6 - 5/6 2009 |
Online |
| Motivating Employees Through Effective Contact Center Culture |
5/7 - 5/7 2009 |
Online |
| Improving the Effectiveness of Speech and IVR |
5/12 - 5/13 2009 |
Chicago, IL |
| Essential Skills and Knowledge for Effective Call Center Management |
5/12 - 5/13 2009 |
Chicago, IL |
| Essential Skills and Knowledge for Effective Call Center Management |
5/12 - 5/13 2009 |
Toronto, ON |
| Contact Center Coaching (3 Part Virtual Class) |
5/13 - 5/15 2009 |
Online |
| Supervising Your Team to Success (2 Part Virtual Class) |
5/13 - 5/14 2009 |
Online |
| Essential Skills and Knowledge for Effective Call Center Management |
5/19 - 5/20 2009 |
Nashville, TN |
| Contact Center Forecasting (3 Part Virtual Class) |
5/20 - 5/22 2009 |
Online |
| Contact Center Hiring (2 Part Virtual Class) |
6/2 - 6/3 2009 |
Online |
| Essential Skills and Knowledge for Effective Call Center Management |
6/2 - 6/3 2009 |
St. Louis, MO |
| Essential Skills and Knowledge for Effective Call Center Management |
6/9 - 6/10 2009 |
Arlington, VA |
| Contact Center Monitoring (3 Part Virtual Class) |
6/9 - 6/11 2009 |
Online |
| Contact Center Technology What Works, What’s New, What Drives Results |
6/9 - 6/10 2009 |
Arlington, VA |
| Smart Strategy = Strong Leadership An Executive Workshop on Call Center Strategic Planning |
6/9 - 6/10 2009 |
Boston, MA |
| Monitoring and Coaching for Improved Call Center Performance |
6/16 - 6/17 2009 |
Seattle, WA |
| Managing Sales in Contact Centers Boost Revenues in a Sales or Service/Sales Environment |
6/16 - 6/17 2009 |
Seattle, WA |
| Leading Practices in IVR Design Turn Your IVR from a Liability to an Asset |
6/16 - 6/16 2009 |
Online |
| Absenteeism and Adherence to Schedule: Tips and Techniques to Keep Agents Available |
6/17 - 6/17 2009 |
Online |
| Using Effective Real Time Management to Meet Contact Center Goals |
6/18 - 6/18 2009 |
Online |
| Designing a Contact Center Incentive Program that Drives Results |
6/24 - 6/24 2009 |
Online |
