Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

The PrimeWritingT curriculum provides business professionals with strategies to enhance business messages and thus maximize the impact of their communication efforts. A systematic approach is presented to help learners develop concise, reader-focused business documents that achieve desired results.

This program is based on the widely recognized Reader-Based Business Writing Online course from KCI (Kanten Communications International), which has recently been named the best business writing program in a comparative review conducted by Lguide for the Training & Development magazine.

These courses have been created under an exclusive co-development license between KCI, a pioneer in Web-based business courseware delivery and PrimeLearning.comT, a leading provider of eLearning solutions for professionals in the workplace.

Target Audience:

The PrimeWriting curriculum provides valuable insights and best practices for all levels of professionals who want to enhance their business messages, and particularly:

technical managers, supervisors and team leads whose writing skills may not have developed in line with their technical competencies
people for whom mastery of the written word is a skill vital to their success in their career and general development

The PrimeWriting courses leverage Internet technology to create an individualized and highly interactive learning environment. From presenting concepts, to detailing processes, to depicting relevant scenarios, to testing learner understanding, this entire curriculum engages professionals in a top-down roll-out of proven techniques.

Prerequisites:

None.

Skill Level:

Entry & intermediate level.

Courses:

Description	Course	Duration
Understand the expectations and needs of readers of business documents	The POWER Writing Process	1.5 hrs
Plan your document in terms of purpose and target audience	Plan Before Writing	1.5 hrs
Recognize the principles and techniques of effective brainstorming	Brainstorm Before Writing	1.5 hrs
Organize your business documents for maximum impact	Structure Texts for Clarity	2 hrs
Make a positive start to writing business documents	Break Writing Barriers	2 hrs
Reduce errors in your writing style	Check Your Writing Style	1.5 hrs
Revise your documents systematically	Review Texts Systematically	2 hrs

Deployment Options:

Prime eLearning System curriculum (Internet)

16 hours e-Learning
7 Courses (12 hours), each including Self Check Assessment
On-line Resources (4 hour) - Job Aids, Glossary, Recommended Reading Lists, Web Links
Personalized Prime eLearning System account
Pre Assessment (PrimePathT)
Mastery Assessment
Client Administration functionality
Search feature
Access to PrimeLearning-run Discussion Boards, Chats
On-line Mentoring

Individual courses (Internet)

Course, including Self Check Assessment
Course-Based Resources (Job Aids, Glossary, Recommended Reading Lists)

Intranet or CD

Please contact us at inquiries@callcenterlearning.com

Platforms Supported

All Microsoft Windows operating systems are supported.
All Internet Explorer browsers are supported above version 4.0.
Only version 4.7 of the supported.
A sound card is required to hear audio.
Adobe Acrobat Reader plug in is required to view some Curriculum Resources.
Links to download Adobe Acrobat Reader and Centra client are provided in the eLearning System

Price: $240.00