Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

The PrimeComplianceT Workplace curricula encourages individual contributors, managers and supervisors to adopt a positive approach to the work environment, and to appreciate the core compliance issues governing attitudes, political activities, and communication in the workplace. Designed for both new hires and as a refresher program for long-term employees, these courses have relevance for all employees in an organization.

Written from the point of view of your organization, PrimeCompliance Workplace has been designed to offer a more detailed analysis of the issues facing organizations in this area. It can be used as part of a structured offering in the PrimeCompliance series, or can be used equally on its own to underline the importance of an open, positive work environment.

Two versions of the curriculum are available, one for individual contributors (the 'E' version) and the other for supervisors and managers who have a direct people management or human resources function (the 'M' version).The key difference is that PrimeComplianceT Workplace (M) describes your role, as a manager, in carrying out the company's legal responsibilities and policies relating to discrimination and harassment.

Content Alliance:

These courses have been created under a co development license between WeComply Inc., a leading provider of organizational compliance training, and PrimeLearning.com, a leading provider of eLearning solutions for professionals in the workplace.

Target Audience:

All employees within an organization, whether new hires or as a refresher program for long-term employees for the "E" version and Managers and supervisors within an organization for the "M" version.

Prerequisites:

None.

Skill Level:

All levels.

Courses:

Workplace Attitudes

Description	Topic
Recognize the different aspects of employment influenced by, and the importance of, an equal employment opportunities policy	Equal Employment Opportunities
Recognize discrimination and harassment, appropriate responses to it, and ways of avoiding it	Discrimination & Harassment - E
Recognize your role, as a manager, in carrying out the company's legal responsibilities and its non-discrimination and anti-harassment policies	Discrimination & Harassment - M
Identify the warning signs of and appropriate responses to violent behavior	Workplace Violence

Political Activities

Description	Topic
List the regulations governing political contributions and fundraising	Contributions and Fundraising
List the regulations for PAC activities and lobbying	PACs and Lobbying

Quality Communication

Description	Topic
Identify the guidelines for successful communication	Communication That Works
Recognize the importance of following company guidelines during a crisis	Crisis Management

Deployment Options:

Prime eLearning System curriculum (Internet)

6 hours "E-version" and 7 hours "M-version" eLearning
3 Courses (4 hours "E-version" and 5 "M-version), each including Self Check Assessment
On-line Resources (2 hours) - Job Aids, Glossary, Exercises, Recommended Reading Lists, Web Links
Personalized Prime eLearning System account
Pre Assessment (PrimePathT)
Mastery Assessment
Client Administration functionality
Search feature
Access to PrimeLearning-run Discussion Boards, Chats
On-line Mentoring

Individual courses (Internet)

Course, including Self Check Assessment
Course-Based Resources (Job Aids, Glossary, Recommended Reading Lists)

Intranet or CD

Please contact us at inquiries@callcenterlearning.com

Platforms Supported

All Microsoft Windows operating systems are supported.
All Internet Explorer browsers are supported above version 4.0.
Only version 4.7 of the supported.
A sound card is required to hear audio.
Adobe Acrobat Reader plug in is required to view some Curriculum Resources.
Links to download Adobe Acrobat Reader and Centra client are provided in the eLearning System

Price:$110.00